Returns & Exchanges

At SKY by Gramophone, we strive to ensure your premium audio and home cinema gear exceeds expectations. If you are not completely satisfied, we offer a 30-day return window for most electronic components and accessories in their original condition.

Return Process

• 1.
  Initiate Your Request

  Contact our support team or log into your account portal within 30 days of delivery to request a Return Merchandise Authorization (RMA) number.

• 2.
  Secure Packaging

  Carefully pack your items in their original manufacturer packaging, including all manuals, cables, and remote controls to avoid restocking fees.

• 3.
  Ship Your Item

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring the RMA number is clearly visible on the exterior.

• 4.
  Inspection and Refund

  Once our technicians verify the unit's condition and serial number, your refund or exchange will be processed within 5-7 business days to your original payment method.