Frequently Asked Questions
Your guide to premium audio and high-end electronics at SKY by Gramophone.
How long does shipping take for high-end audio equipment?
Most orders are processed within 1-2 business days. Delivery typically takes 3-7 business days depending on your location, though specialized freight may be required for oversized speakers.
What is the return policy for SKY by Gramophone products?
We offer a 30-day return policy for most electronics. Items must be in their original packaging with all accessories included. Please note that certain custom-installed items may be subject to a restocking fee.
Are all products sold on your site brand new and authentic?
Yes, SKY by Gramophone is an authorized dealer for every brand we carry. All products are 100% authentic, brand new, and include the full manufacturer's warranty.
Do you offer technical support for setting up my new system?
Absolutely. Our team of audio-visual experts is available via phone or email to assist you with configuration, calibration, and troubleshooting for any equipment purchased from us.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal and specialized financing options for larger home theater investments.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to monitor the delivery progress.